Operational Excellence Manager

DESCRIPTION

1. Support development and continuous piloting of process improvements and ongoing benchmarking initiatives
2. Ensure station management is understanding benchmark rates and is trained in technical configurations to drive accurate reporting and productivity boost
3. During peak time, you will have the responsibility for the day to day management of a Delivery Station, providing leadership to Operations Supervisors,
4. Operations Assistants and Delivery Service Providers, managing external agency relationships and performance.

BASIC QUALIFICATIONS

1. Bachelor’s degree
2. Excel advanced level and SQL coding.
3. 3+ years of continuous improvement-
4. 3+ years of working cross functionally with tech and non-tech teams experience
5. 3+ years of defining and implementing process improvement initiatives using data and metrics experience
6. Expertise in Lean Management, Six Sigma and other OE tools

PREFERRED QUALIFICATIONS

1. 3+ years of program or project management experience
2. Data analysis skills and familiarity with supporting tools e.g. Minitab, JMP, Asana.
3. Data visualisation tools (powerBI, quicksight or equivalent).
   
   Acknowledgement of country:
   In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
   
   IDE statement:
   Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
   
   Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process.