Customer Account Analyst

Full Job Description

The Halifax Regional Municipality (HRM) is inviting applications for the temporary, full-time position of Customer Account Analyst in the Revenue Division of Finance & Asset Management.

HRM is committed to reflecting the community it serves and recognizes Diversity and Inclusion as one of its core values. We have an Employment Equity Policy and welcome applications from:

• African Nova Scotians and other racially visible persons
• Women in underrepresented occupations
• Indigenous/Aboriginal people
• Persons with disabilities
• 2SLGBTQ+ persons

Applicants are encouraged to self-identify in their electronic application.

Position Summary

Under the direction of the Tax Resource Supervisor and Manager of Revenue Operations, the Customer Account Analyst administers the billing of approximately 7,000 False Alarm bills annually. This role involves close collaboration with external stakeholders such as Police and Fire Services, and is responsible for billing, management, monitoring, analyzing, and reconciling all False Alarm Contracts.

This is a high-volume, customer-facing role requiring excellent communication and customer service skills.

Key Duties & Responsibilities

• Work with various data feeds accurately and consistently to ensure timely and accurate billing.
• Manage, review, and process False Alarm tickets in accordance with HRM By-law B-400.
• Validate customer addresses, ownership, and alarm locations.
• Investigate and log returned mail (thousands annually) using online research tools and other methods.
• Perform office duties such as scanning, filing, and ordering alarm ticket books.
• Respond to approximately 700 customer inquiries annually (phone & email).
• Reconcile customer accounts and resolve balancing issues.
• Maintain database accuracy by updating customer information.
• Provide professional written and oral communication to customers.
• Other administrative duties as assigned by the Tax Resource Supervisor.

Qualifications

Education & Experience:

• Grade 12 education required.
• Diploma in Business, Public Administration, or related field preferred.
• 3–5 years’ experience in Accounting, Accounts Receivable, or Collections.
• Equivalent education/experience combination may be considered.

Technical Knowledge & Skills:

• Excellent customer service skills.
• Strong knowledge of billing, collection, and accounting procedures.
• Excellent oral and written communication.
• Strong data accuracy, consistency, and data-use awareness.
• Proficient in Windows environment and MS Office (Excel, Word, Outlook, databases).
• Skilled with financial management software.
• Internet research skills (Canada 411, Property Online, credit checks, Registry of Joint Stocks, etc.).
• Knowledge of:
  • HRM By-laws, Administrative Orders, Ordinances
  • HST law
  • Municipal Government Act
  • FOIPOP (Freedom of Information and Protection of Privacy Act)
  • GAAP (Generally Accepted Accounting Principles)
  • Assessment Act
  • CRA Income Tax Act (Charitable Donations section – asset)

Competencies:

• Analytical Thinking
• Customer Service
• Organization & Planning
• Communication
• Valuing Diversity

Additional Information

• Work Status: Temporary, full-time (up to 18 months)
• Hours of Work: Monday–Friday, 8:30am–4:30pm (35 hrs/week)
• Salary: $26.47/hour (Level 3, NSGEU 222 Collective Agreement)
• Work Location: 5th Floor Alderney Gate, Dartmouth, NS
• Closing Date: September 9, 2025 (11:59 pm)

This is a bargaining unit position. External applicants will only be considered if no qualified bargaining unit candidates apply.

Security Clearance: Employment security screening may be required.
Testing: May be conducted to assess technical and job-specific knowledge.

Important Notes

• Candidates must complete all parts of the recruitment process (assessments, assignments, interviews) independently and without the use of AI or external assistance. Use of AI in the hiring process may result in disqualification.
• Accommodations are available throughout the recruitment process. Applicants requiring accommodation should contact the Talent Acquisition Advisor when invited to participate.

For more details on HRM’s accommodation process, visit: Accommodations | Hiring | Employment | Halifax