Team Lead, Customer Service
Job Description
Stanbic IBTC Pension Managers Limited is a licensed Pension Fund Administrator (PFA) set up with the primary objective of delivering quality pension fund administration and management services to both private and public sector employees covered by the Pension Reform Act 2014. Incorporated on 19 May 2004, we are a subsidiary of Stanbic IBTC Holdings PLC (a member of the Standard Bank Group) and we enjoy a rich heritage derived from the Group’s extensive and proven track record in money management and long-held values of protection and enhancement of customers’ wealth.
We are recruiting to fill the position below:
Job Title: Team Lead, Customer Service
Location: Nigeria
Job type: Full-time
Job Description
- Responsible for the review and processing of customer benefits applications, provide support to customer benefits related transactions within SLA.
- To proactively resolve customer related issues and where necessary ensure quick service recovery.
Qualifications
Minimum Qualifications:
- First Degree Field of Study – General social science
- Professional qualification and or second degree will be an added advantage
Minimum Experience:
- 3-4 Years’ Wealth Management experience in supervisory and administrative capacity.
Additional Information
Behavioural Competencies:
- Making decisions
- Taking action
- Conveying Self-Confidence
- Empowering Individuals
- Directing People
Technical Competencies:
- Coaching and Mentoring
- Access control systems
- Attitude of Customer Experience.
- Communication Skills
- Business Administration Skills
